Organization Behavior Case Research Paper Example | Topics and Well Written Essays - 1000 words

Organization Behavior Case - Research Paper Example It is very important to keep the people working in your organization motivated and satisfied all the time. Having good relation with your labor is one very important thing if you want your business to enjoy a good financial situation. In this case the Southwest Airlines had to face a lot of problems and crisis as a result of its CEO being ignorant to developing good relations with the labor. The company was in big crisis and had lost its strong financial position. Moreover under the leadership of Kelleher the company gained back its financial success as the main focus of this CEO was to address the issues related to labor as early as possible and he knew the importance of these relations. Introduction to the issue The main issue with the Southwest Airlines was that it lacked an appropriate leadership style that would best fit the company. In the decade when the company was facing problems and crisis the main problem was that it lost a good relationship and a factor of trust between t he employees, labor and the top management. A leader in true sense is someone who leads his followers along the way or path towards their goals and objectives (Blanchard & Hersey, 2008). Leadership is the characteristic that will enable a person to inspire group of people to realize common interest or goal (Judge and Robbins, 2010). The base of any organization rests on the philosophy, vision, goals and values of the management. As a result this drives the culture of the organization that is made up of the formal, informal and social environment of the organization.... Trust is based on two things mainly that are familiarity and risk. Trust has a lot of dimensions mainly like integrity, competence, consistency, loyalty and openness etc. Integrity relates to things like truthfulness and honesty, competence means the interpersonal and technical knowledge and skills, consistency relates to predictability, good judgment and reliability under various situations, loyalty means the willingness to safeguard and protect face for any other person and openness relates to the reliance on someone else to provide you the truth in full (Scott, 2008). There are three types of trusts that employees in your company can experience with you. One is deterrence or fear of punishment based trust, the other is identification or trust based on mutual understanding, appreciation for other people’s desires and wants, and the knowledge based or behavioral predictability based trust that roots back to the interaction history. At Southwest Airlines under Parker’s leadership the basic issue was that the trust was deterrence based. It means that the trust was just there as he was the CEO of the company and the employees feared punishment and were forced to trust Parker whereas they dint not like his leadership style at all. As it is evident from the information provided that the previous CEOs and the current CEO of Southwest Airline are more people oriented. This type of approach develops trustworthy bond between the employees and its top management. As it is found out by various researches that mistrust eliminates the trust factor and leads to reduced productivity. So the failure to develop trust was one of the major